Please complete the following pre-interview forma and send directly to Avalon for further information.

Customer Service Managers

Customer Service Managers play a very important part in the community. They are trusted by families to look after their loved ones and to make sure that arrangements for the funeral are carried out in accordance with the wishes of the family.

Often working in a very small team, roles and positions often overlap but here is a brief look at the types of work carried out by customer service managers at Avalon.

The CSM is usually the first point of contact for a family. He or she will meet the family at their home. The CSM makes sure the family understands all the things that need to be decided, and importantly make sure they understand all the choices available to them. They must also explain how much the funeral plan will cost and provide written confirmation of costs and arrangements. Pre-paying for your funeral is the most popular way of protecting from the costs of life's final event.

The CSM must be career-minded, target driven and a good listener which is why direct sales experience is preferred.

Earning potentials are in excess of £30k per annum for professional and committed CSMs.

Opportunities are available throughout the UK and Europe.

Marbella 2007 - Winners Enclosure

Avalon's winners enjoy our Summer 07 Incentive

Avalon's Sales Director (Spain) Gill Mills &  long standing
employee Richard Baddeley toast their successes with Avalon

Spain's Gill, Rita & Nicky McDonald enjoy the champagne reception

Sales Director UK Craig Allison & wife Nicky enjoy an evening
team meal with winner Kevin Orton & wife Sue

Team Olympians Manager Roger Brierley & his colleague Martin
Lavender & lovely partner Tess

Managaing Director Mike Cooper congratulates those qualifiers!

Administration and support services, Credit Control and Accounts

There are a number of administrative roles within Avalon at our head office in Wilmslow, Cheshire.

Applicants with a degree are preferred, however people with experience in similar roles are also considered.

Career development

Several Avalon employees have worked at Avalon for many years. This is because we have a policy of continuous professional development while creating opportunities for all staff to progress and gain promotion with the business as the company grows.

Management Training

 

Members of Avalon's Senior Management Team, Hilton Hotel Manchester

 

Placements for young people

Avalon also works with local schools and colleges to provide placements for young people interested in finding out more about the funeral profession. Placements are carefully structured and supervised.

Students and graduates find the work at Avalon varied, challenging and valuable in their career progression.

Training and Development

Formal qualifications from prospective employees are preferred. However, Avalon provides structured in house training and encourages its employees to go into further education.

Good communication and organisational skills are important, as is a compassionate and caring nature. Positions are available on a full time, part time or casual basis.

Training and development are key to the success of Avalon.

Staff are valued and long service is rewarded.

For more information about opportunities in your area please write to:

Human Resources
Avalon Trustee Co. Ltd
Edge House
34 Hough Lane
Wilmslow
Cheshire
SK9 2LH

Email: info@avalon-trustee.com

If you would prefer to speak to us directly you can contact us on 01625 416 400.

Alternatively click here to email us.

funeral plan; pre paid funeral, funeral plans; spain; cyprus