Q & A

Q: What happens should Avalon go out of business?
A: The separate Trust Fund would be maintained by Capita IRG Trustees until the final plan has been enacted.

Q: What happens if the Funeral Director goes out of business or I move house?
A: A new Funeral Director is nominated in both cases, either by Avalon or the Trust Fund to the member's satisfaction

Q: What happens should I die before completing an instalment plan?
A: The family representative should notify Avalon so that we may prepare a 'closing statement'.

Q: What happens to my money?
A: Monies are deposited with major banks in a separate trust ultimately held to cover the funeral costs.

Q: Can I choose a Funeral Director?
A: You may nominate a preferred Funeral Director and Avalon will respect this request where possible. However Avalon does reserve the right to choose a local nominated Funeral Director.

Q: Is this a service or insurance?
A: The Life Care Plan is a service and not an insurance therefore it will never lapse.

Q: Is Avalon part of a large group?
A: No, we are independent operating across the UK and Europe in conjunction with thousands of Funeral Directors.

Q: Are there any extras?
A: Unlike other companies that charge membership fees and additional funeral costs, Avalon's plans are all inclusive with no hidden extras.

Do you have any questions? If so please email them to info@avalon-trustee.co.uk .